Shop Policies

At IH Custom Apparel Co., we are committed to providing a seamless and satisfying experience for all our customers. To ensure clarity and consistency, we’ve outlined our key policies below.

Shipping Policies

  • Delivery Times: All items typically ship or are ready for pick up within 7-10 business days. Custom-made items may require additional time, depending on the complexity of the order, but we’ll provide an estimated timeline during the ordering process.
  • Shipping Costs: Shipping costs are calculated at checkout based on the weight and destination of your package. Free shipping is available for orders over a specified amount, which will be clearly mentioned during checkout.
  • International Shipping: We currently do not ship worldwide.

Return Policies

We strive for perfection, but if something isn’t right, here’s how returns and exchanges work:

  • Custom Orders: Due to the personalized nature of custom orders, we are unable to accept returns or exchanges unless there is a clear defect in materials or craftsmanship.
  • Refunds: Refunds for eligible returns will be issued to the original method of payment, minus any shipping costs. If returning due to an error on our part, we will also refund the shipping fees.

Custom Creation Policies

Creating custom apparel and products is our specialty, and we take pride in bringing your ideas to life. Here’s what you need to know about the process:

  • Getting Started: Start your order by sharing your design ideas or requests through our website or email. Need help fine-tuning your concept? We're here to guide you every step of the way. If you don’t have artwork ready, no problem! We can create a custom design for you for just a $20 design fee.
  • Design Approval: Before production begins, we will provide a design proof for your approval. Changes can be made during this stage, but production will not start until you give final approval.
  • Deposits: Custom orders require a non-refundable deposit of 50% upfront. This covers design work and materials and ensures we can start crafting your order.
  • Production Time: Once approved, production times will vary depending on the complexity of the order. We’ll provide clear updates throughout the process.
  • Quality Guarantee: While custom items are non-returnable, we stand behind the quality of our work. If a defect arises, we’ll promptly work with you to rectify the issue.

Customer Satisfaction

We value your trust and are here to ensure your experience is nothing short of excellent. Clear communication and attention to detail guide our approach, so feel free to reach out with any questions or concerns. You can contact us through email or our website, and a member of our team will gladly assist you.

Thank you for choosing IH Custom Apparel Co. We look forward to creating something incredible for you and your team!